Shipping Information
- When will my book be dispatched?
- We endeavour to post all books within 3 - 5 working days of an order being placed.
- When will it arrive?
- For UK customers we are sending the books Royal Mail First Class Recorded delivery and most books should arrive within 1-3 working days. For all other customers books are being sent with the Royal Mail Airmail and books should arrive within 3-5 working days.
As with all online purchases, please allow up to 28 days for delivery. - Will I have a tracking number?
- If you would like to track your book's journey, a tracking number can be provided upon request.
- What if my book gets lost?
- Hopefully this won't happen but if it does, please contact us on the email below and we will do all we can to reunite you with your book. Please allow 28 days for delivery before you contact us regarding a lost item.
Contact Us
If at any stage in the ordering process you encounter a problem please contact us:
- email:
- orders@fivesimplesteps.co.uk
- postal address:
- Studio 2, The Coach House, Stanwell Road, Penarth CF64 3EU UK
- phone number:
- +44 (0)2920 020 959